
New Member
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5 Messages
"Cannot connect" calls on Samsung S20+
I'm posting this here as documentation for others who have the same problem. I've nearly accepted there is no fix.
TL;DR: When I am near my home location, my phone shows "Cannot connect" when trying to make outbound phone calls, and incoming calls just send straight to voicemail. I've had this issue since I got my new unlocked phone, I've spent 20+ hours troubleshooting, ATT has been worthless, and Samsung did not fix it when I mailed it in to them.
The issue:
When I am home, or near my home, and try to make a call, I receive a notice "Cannot Connect" on my unlocked Samsung S20+ seconds after hitting the call button. This does not happen every time I try and call, but 90% of the times. Everyday, if I want to call someone, I will have to press "call" about 25 times for it to go through.
With inbound calls, I believe it just goes to Voicemail, and I never receive notice of their call.
Things I've tried
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Restarting my phone
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Resetting network settings (multiple times)
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New sim card (four, to be exact) (5g and non-5g)
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Updating my IMEI and ICCID (multiple times)
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Asking ATT to open a ticket/contact me (no luck, no contact)
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Factory resetting phone (multiple times)
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Calling/chatting/visiting ATT (so many times and so many hours)
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Screaming and yelling by myself, into the air
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Begging (multiple times)
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Modifying Access Point settings (nxtgenphone)
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Speaking to Samsung repair shop (uBreakiFix)
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Sending phone into Samsung for them to repair
formerlyknownas
ACE - Sage
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111K Messages
2 years ago
You mentioned this is an unlocked phone. Which model number did you purchase? Is it a model on this whitelist?
https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwiImeqyqtPwAhW9KFkFHZXWAoIQFjABegQIGxAC&usg=AOvVaw1C5znQishzVLbCB1H7kNIA
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BluFox373
New Member
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5 Messages
2 years ago
Hmm, good question. It is a Galaxy S20+ 5G (G986U1), and is does seem to be on the whitelist.
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BluFox373
New Member
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5 Messages
2 years ago
Weird finding - when I put the phone in safe mode, it seems as if I can make calls consistently. Currently exploring which apps might be the culprit.
Edit: Tried deleting a few apps, but now having issues connecting in safe mode. False flag.
(edited)
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formerlyknownas
ACE - Sage
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111K Messages
2 years ago
Interesting indeed
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BluFox373
New Member
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5 Messages
2 years ago
Waited 21 days for a replacement from Samsung - still having the exact same issue with the "Cannot connect" error. Not sure what to do at this point.
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