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The Samsung Galaxy S24

AT&T related help: Get help with your device



Lisamngal's profile

New Member

 • 

1 Message

Monday, January 30th, 2023 10:33 PM

Audio not working on phone

My microphone doesn't work.

Community Support

 • 

232.3K Messages

1 year ago

Hello there, @Lisamngal. We'd be delighted to get that Microphone up and running for you. 

 

If you could provide more information about the phone equipment that you have? The reason why we need to know that is, so we can provide the proper support for your device. Here are some things to think about when you respond back:

  • What is the make and model of the phone? This is so we can provide the users manual if need be. 
  • When was the last time the speaker portion of the phone worked? This is so we can have an accurate timeline for when the equipment stopped working. 
  • What exactly are you experiencing when you go to use the speaker part of the phone? This is so we can troubleshoot the equipment correctly. 
  • Has the cellphone sustained any physical/water damage before the audio failure?
  • Does the audio still not work when speaking with someone during a phone call?
  • Have you checked for new software updates for the device,video, and video chat app?
  • Does it make any noise at all?  Ringer? 

  • Have you checked do not disturb to make sure it is not on?

  • Have you turned the volume key all the way up?

  • Have you tried restarting the phone?

Let's start with getting the answers to the questions above and then we can proceed from there. 

 

Looking forward to any updates you can provide. 

 

Thank you for using the AT&T Community Forums. 

 

Rasheedat, AT&T Community Specialist

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