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The Samsung Galaxy S23
hazzeni's profile

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1 Message

Tuesday, June 27th, 2023 1:59 AM

ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel all my lane from ATT. Very bad cus Service. Very bad provider. I don’t recommend it to anyone. Fake service. 

New Member

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116 Messages

5 months ago

How is it AT&T fault? They shipped the phone. UPS had it. If it was misdelivered or stolen, you should file complaint with UPS. They have to investigate and determine what happened to that package.

Community Support

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225.6K Messages

5 months ago

We want to help you locate your Samsung S23 Ultra device hazzeni!

 

We checked out your order details, and your order status is ''shipped'' meaning your device may have not been delivered yet. Shipping can take up to 11 days, we recommend checking with UPS at this time to inquire about the delivery. Also, look out for the ordered device on your doorstep or check with your family and neighbors.

 

If this does not help, reach back out to us, and we'll pull you into a private setting to further review your order details on your account and help you reorder your device.

 

Keep us updated! 

 

Rhoda, AT&T Community Specialist 

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