The Samsung Galaxy Z Flip4
Smithd12's profile

New Member

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6 Messages

Friday, December 2nd, 2022 6:22 AM

Android not updating

Hello

I have this Samsung s7edge G935a AT&T and it currently has an andriod operating system 6.1

And I have been trying to upgrade to 8.0 but I havnt gotten any only option from.the check update section as it says up to date...can you kindly help with an alternative to updating the andriod system. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

We are here to help you upgrade the software on your Samsung S7 Edge, @Smithd12.

 

To update the software:

  1. Make sure your device is fully charged and connected to Wi-Fi.
  2. Swipe down from the Notification bar and tap Settings.
  3. Tap Software update, then Check for updates.
  4. Follow the on-screen prompts to download and install the update. The device automatically restarts once the new software successfully installs.

If you are unable to install the new software, you may visit our Troubleshooting tool for step-by-step help.

 

Please note that the software listed on our website are available for AT&T branded devices. If you do not have an AT&T branded device, please contact the original carrier or manufacturer for additional support. 

 

We hope this information helps. Please let us know if you have any other questions. 

 

Clarissa, AT&T Community Specialist 

New Member

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6 Messages

2 months ago

I tried tht option but its not working...if there's anyways I can get the software apk or some other alternative il appriciate

ATTHelp

Community Support

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207.2K Messages

2 months ago

Thank you for the response, @Smithd12.

 

We do not have an alternative to provide you with. The steps above is how you would update your device and check for the recent software available. 

 

Can you please confirm if your device is an AT&T branded device? If it is not, again we do recommend reaching out to the manufacturer for additional assistance. 

 

We hope this helps. Please reach back out with any other concerns you may have. 

 

Clarissa AT&T Community Specialist 

joeldf

ACE - Guru

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892 Messages

2 months ago

@Smithd12 

Are you in the US and actually using the phone on the AT&T network with an active AT&T SIM?

That's the only way you will get updates over the air from AT&T.  They do not provide their firmware any other way. 

And apk files have nothing to do with the OS.  Those are only for installing apps, and that's it.

There are ways to get an updated firmware, but we can't discuss it on these forums as it can brick your phone if not done correctly and AT&T doesn't want to appear to condone that practice.  All I can do is suggest googling about it, and maybe check out the xda developer forums or android central forums for help.

Good luck.

New Member

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6 Messages

2 months ago

This gave me hope...

Please I did like to explore those alternative options...

If u can carry me along on that so I can make do with it....

I hv been on ossy 6.01...for God knows howlong...where as other pips are using 8.0

The carrier for this device is AT&T but not the sim...I really dnt know what to do

ATTHelp

Community Support

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207.2K Messages

2 months ago

We are here to help you upgrade the software on your Samsung S7 Edge, @Smithd12.

 

Thank you for trying the previous steps for your device updates.

 

Let's meet in a Direct Message to dive a little deeper. Please locate the chat icon next to the bell icon in the upper right-hand corner of the forums page. 

 

We look forward to chatting with you soon.

 

Ashley, AT&T Community Specialist  

Fl_retire

ACE - Professor

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2.7K Messages

2 months ago

@Smithd12 You must be connected to AT&T network to receive updates. Since you said that you did not have a AT&T SIM you can not receive updates. You could try to find someone with AT&T service and borrow their SIM to update.  

Excerpt from link below. 

Network connections

Software updates are done over Wi-Fi®, so they don't affect your data use. Make sure you’re:

https://www.att.com/support/article/wireless/KM1070617/

New Member

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6 Messages

2 months ago

But I aint in the US (sad)..I'm in UAE....but then hapn to buy the device having AT $T to be its carrier

joeldf

ACE - Guru

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892 Messages

2 months ago

@Smithd12 

But I aint in the US (sad)..I'm in UAE....but then hapn to buy the device having AT $T to be its carrier

Well then, Google the things I suggested above to find another way.  Or, get another non-AT&T phone and avoid such branded phones in the future.  Call it a learning experience. 

Fl_retire

ACE - Professor

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2.7K Messages

2 months ago

As I posted earlier you must be in the US and connected to AT&T.  There are ways to update without being connected to AT&T but it can not discussed here due to posting rules. Google the procedure. 

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