The Samsung Galaxy Z Flip4
wilfredolagares's profile

New Member

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6 Messages

Monday, November 28th, 2022 11:38 AM

Closed

ANDROID 13 UPGRADE

Greetings:

I have a locked AT&T S-21 Ultra (Build G998USQS5CVIG) that as of 11/28/2022 have not received the Android 13 Upgrade. 

Kindly appreciated your assistance.

Regards

Wilfredo L.

(Edited to remove personal information)

This conversation has been merged. Please refer the main conversation:

Still have not received S21+ Android 13/One UI 5 update

Accepted Solution

ACE - Sage

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104K Messages

2 months ago

Operating system updates roll out by IMEI starting with the newer units working backwards. I would not yet be concerned that you have not received the Android 13 update. If you would like to talk to AT&T tech support, call and ask for them they will ask for your IMEI and build number.

FYI if you use the word upgrade with support they will assume you want a new phone. Operating systems update

New Member

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6 Messages

2 months ago

Thanks for the prompt responded formerlyknownas!!! I place a call to ATT Tech Support and "apparently" there is no pending updates for my device.

Don't know what else to do.

ACE - Sage

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104K Messages

2 months ago

At&t doesn't even have the most current build number on the website.  So updates have rolled out, but aren't being noted on the website.  😒

https://www.att.com/device-support/article/wireless/KM1428542/Samsung/SamsungSMG998U

I have a unlocked USA version of the s22 and I didn't get my Android 13 update until the Saturday  before Thanksgiving.  Supposedly, Verizon and T-Mobile customers got their updates before unlocked an AT&T versions. 🤷🏼‍♀️

AT&T is slacking

When was the last time your phone had a security patch or any update? If it's been keeping up, I wouldn't worry about it. If it rolls around to January and you still have no recent patches or updates, then file an FCC complaint.  Routine FCC complaints don't actually do anything. But it does for the complaint back to AT&T upper management rather than a routine customer service rep. And the advantages they call you instead of you having to call them. 

New Member

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6 Messages

2 months ago

HI formerlyknownas:

The latest Android security patch level is 10/01/2022

Thanks for the information

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