The Samsung Galaxy S24
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New Member

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2 Messages

Wednesday, March 11th, 2020 5:35 PM

5GE/5G/5G+ network not permitted for unlocked phones

I get excited about the new Samsung S20 Ultra. I go purchase it unlocked because I travel internationally only to learn that unlocked phones are not permitted access to the 5G network...YET... I've been a long time customer of AT&T and pay the same bill as everyone else. Why the second class treatment?

It's not acceptable that I buy a phone advertised to access 5G networks, but because its not an 'AT&T locked phone' I have to wait to access the same network everyone else does. Buying an unlocked phone is not a circumvention of the network. I'll tell you what though... If someone else is going to offer me a 5G network (like Verizon), then maybe I should consider a switch...

Accepted Solution

Official Solution

ACE - Expert

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23.9K Messages

4 years ago

This is a common problem across all the carriers right now. Tmobile is the only carrier that 5g actually works on the unlocked phone but its low band 5G so the speeds are the same as LTE at this point. You also have to know that phone does not get WiFi calling on ATT because its unlocked. This happens every time new tech comes out on cellular. ATT only has 2 plans that get 5g right now anyway.

New Member

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6 Messages

So the unlocked S20 Ultra 5G will not able to use AT&T 5G network?

ACE - Sage

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117K Messages

4 years ago

Seems to me thats on Samsung to market phones with correct information. As here:

New Member

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2 Messages

4 years ago

After hours of misdirection by At&t, my problem was resolved. This is a non-issue. Though, to be honest, this should have never been a conclusion by your staff. To clarify, I DO have 5G now.

ACE - Expert

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23.9K Messages

so what was the problem? It kinda helps others

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Sage

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117K Messages

My 25¢ is on 'not a plan that included 5g access.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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10 Messages

4 years ago

No answer yet?

New Member

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4 Messages

3 years ago

Here’s my situation. I understand unlocked phones from other carriers may not be fully compatible. I’m currently using fully paid off and unlocked Verizon Motorola edge plus 5G on AT&T. I have a 5G SIM card and I’m only receiving 5Ge!  I’ve talked to AT&T about the phone and as of now I have my iPhone 12 Pro Max imei in the system because the imei of the moto edge plus won’t allow me to get service. Im curious what I can do to be able to get 5G on this device? 

ACE - Sage

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117K Messages

3 years ago

You cannot expect another carriers branded device will work fully on AT&T.  Just like another carriers branded device will not work fully on Verizon.

'unlocked' means no carrier branding (like iPhones).

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf&ved=2ahUKEwjv6tfJ9ODvAhW0GFkFHSLAAWwQFjAAegQIBhAC&usg=AOvVaw3sCP2kJRUevj0ARWKoc1nJ

New Member

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4 Messages

3 years ago

What’s crazy is the phone I’m using and getting 5Ge isn’t even on the list. I have the moto edge plus 5G XT2061-1

ACE - Sage

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117K Messages

3 years ago

5Ge is just LTE. 

ACE - Expert

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23.9K Messages

3 years ago

Oh Motorola.  They still can't get model numbering right.  or names for that matter.

New Member

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4 Messages

3 years ago

Chatting with ATT rep now and he’s telling me I should be able to get 5G if it supports 5G

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