Unable to move from prepaid to postpaid
Me and my wife are on a shared att prepaid plan, and we want to move to a post paid plan to take advantage of the phone deals. We visited a corporate store and after trying for 45 minutes to transfer our numbers, they couldn't get past some error in the system. We aren't moving states or anything so there shouldn't be a reason for it to not work, but according to who we talked to postpaid number teamsfers only work about half the time?
Has anyone had experience moving from prepaid to postpaid like this? It seems like they should make it easy but I have no idea how to seek help since the store can't do anything about their system not working. My only thought is to try transferring to another carrier and then back?