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5GB of Hotspot Data With an Unlimited Plan
KyleJN's profile

Tutor

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7 Messages

Wednesday, November 16th, 2022 8:45 PM

There is no option two switch from 8GB plan to 16GM plan for loyal customers

It is ridiculous that loyal customers are still paying $25/month for the 8GB plan with $300 annual pre-pay, but new customers get double the data with a 16GB plan for the same price. There is no option on the web page for me as an existing customers to switch to the Double Data 16GB plan when I come up for renewal next month. I also called and the person I spoke to said he had no way to switch me. It seems like the only option is to switch to another carrier and then switch back, which is absolutely ludicrous! Your loyal customers should get the same plans you are offering new customers! 

ACE - Sage

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104.3K Messages

3 months ago

Not at all... 

The yearly plans are offered to new customers as a promotion to switch to at&t.  Its required the offer be purchased online and as a new activation.

So you are correct you cannot switch to it. You would have to Port out, purchase the plan and Port back in.

akbrian

New Member

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168 Messages

3 months ago

@formerlyknownas 

If I sign up as a new customer to the 16g/mo 1 year plan, what happens when renewal comes up nest year? Can I renew the plan, or does it drop down to 8g/mo?

ACE - Sage

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104.3K Messages

3 months ago

@akbrian

If you're Renew on time for the full $300 for the second year, yes you could keep the plan

ATTHelp

Community Support

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207.9K Messages

3 months ago

Hello akbrian, we're here to help you with the 16 GB for $25.00 for 12 months.

 

The plan will renew for 16GB for $25.00 for 12 months. Nothing will change unless you change the plan.

 

Feel free to reach back out if you have any further questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

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