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jgamble3077's profile

New Member

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2 Messages

Saturday, August 20th, 2022 4:38 PM

Problems using data last 2 wks

Hey y'all, I have a galaxy S21 5g and have been having issues connecting to anything on my data, no problem if on wifi though. It started the beginning of last week. Has anyone else had the same? I have actual data to use, it is turned on, not on airplane mode and I've reset the network settings. I've checked and tried everything I've read for fixes

ATTHelp

Community Support

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207.7K Messages

6 months ago

Hello @jgamble3077, let us help you fix your data.

 

 

Try logging in to your myAT&T account and troubleshoot your device. Click on Fix it now, choose your device and follow the steps provided. 

 

We can also reset your AT&T network on your device.

 

  • Open the settings on your mobile device
  • Go to general managment or system.
  • Select reset or reset options and choose "reset network settings"

 

Please let us know if the information provided is helpful for you.

 

Danielle, AT&T Community Specialist

 

New Member

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2 Messages

6 months ago

As I said in my first post I have tried all those things, multiple times. Also, there's at least 5 other people I work with that has the exact same issue, that started at the same time. Now what? 

ATTHelp

Community Support

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207.7K Messages

6 months ago

Thank you for the update @jgamble3077.

 

It’s important to check the device model number to make sure it’s still supported after the 3G network shutdown. Check out our list of compatible devices that will still work on our Network. 

  • Don’t see your phone make and model on the list? That means it may not work anymore. You may need to swap or upgrade to a new one.

Your phone will work if the HD Voice feature is turned on. If you can’t make or receive calls, or you’re having trouble accessing data, check the VoLTE or LTE status of your phone. Here’s how:

  • Once you know your device still works on the AT&T Network, you may need to restart your device or check the VoLTE or LTE status. 
  • Android: Go to Settings, then Connection. Choose Mobile networks, then Enhanced LTE services, and select On.
  • Sign in to get the latest info about possible outages affecting your AT&T services. Plus, you can sign up for text alert updates or enter the address where your services are experiencing disruptions. 

Don’t see your phone make and model on the list? That means it may not work anymore. You may need to swap or upgrade to a new one. To continue getting access to talk and data services, you’ll need to upgrade to a AT&T PREPAID  wireless device that supports at least 4G LTE and HD Voice. Here's how to get started:

  1. Visit one of our stores to get a new phone.
  2. Place your SIM card into the new phone. (If your SIM card doesn’t fit, get a new SIM card kit from our store.)
  3. Sign in to att.com/myprepaid.
  4. Select My Device, then Update Device.
  5. Follow the prompts to update your IMEI or SIM card number.

Have session-based pricing for a data-only device? Your data-only device will only work if it supports 4G LTE. If the device is Unlocked AT&T cannot guarantee the capabilities or performance of any individual device that was not purchased directly from AT&T or an authorized retailer of AT&T and or a Software update may be needed.

 

In some instances, if you have completed all troubleshooting steps provided above and are still having disruptions connecting to your mobile data, the next step would be to replace your SIM card which identifies and connects you to a wireless network. 

 

If you still have questions, share with us the results of the troubleshooting tool provided previosly, and we'll be happy to go over some additional troubleshooting steps with you. We understand the importance of having a good connection. Thank you for utilizing the AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

 

New Member

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4 Messages

6 months ago

I am having the same issue with this. S21 5g should have some fixes now. I think a lot of people are getting problems with that.

New Member

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2 Messages

6 months ago

I'm having the same problems. Called att at least 4 time with them telling me each time theres nothing wrong. We had a (Edited per community guidelines) of a thunderstorm on 08/10/22 and since then service around work has been shotty to say the least, it's not just my phone it is everyone on ATT. Anywhere else in town is fine its only a one mile radius of where I work

(edited)

New Member

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2 Messages

6 months ago

Are you in the north Georgia area.

ATTHelp

Community Support

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207.7K Messages

6 months ago

We want to help connect your phone to the internet,Smurb.

 

The first step is to power your device off for several seconds before powering it back on again. Make sure you check the results.

 

Also, check that your Cellular Data is enabled. Use our Device Support center to find the make and model of your device, select Connectivity then Signal & cellular data. Follow the instructions as presented.

 

Sometimes, during peak times, AT&T may slow down speed to keep everyone connected. Also, if you see a drop in service, or slow speeds, at a specific time, this could indicate another issue, like equipment around you emitting interference. It could also mean something on your device is causing issues. 

 

Sign in to AT&T's outage site or enter your address to check for an outage

 

Give this a try and let us know how it worked for you!

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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4 Messages

3 months ago

Just an update here. I used the top-notch S21 5g and now it lags a bit and overall it is fine now.

(edited)

New Member

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4 Messages

2 months ago

I am haveing some space issue in the S21 5g. Does anyone has any solution to it, plz let me know.

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