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ClamChowder's profile

New Member

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4 Messages

Sunday, May 28th, 2023 11:21 AM

Prepaid Esim not working

I have activated my esim and my account is active but calls, texts, and data are temporarily unavailable on my settings. I already used the esim activation kit as well. My phone is a Google pixel 6 and it should work. 

ACE - Sage

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118.2K Messages

1 year ago

You paid?  

Ported a number?

New Member

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4 Messages

1 year ago

Yeah I've paid for a plan, and the account shows my sim is active but on my device it's not working. 

New Member

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4 Messages

1 year ago

Yeah I've paid for a plan and on my account it says the sim is active but not on my device. 

ACE - Sage

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118.2K Messages

1 year ago

And the second question?

Community Support

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232.8K Messages

1 year ago

Hello ClamChowder, we're here to help you with your Esim.

 

Let's meet in a Direct Message so that we can troubleshoot your device. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking you!

 

Carlton, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

Nope, I got a number from the plan. 

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