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bml_cam1's profile

New Member

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2 Messages

Monday, January 16th, 2023 5:45 PM

prepaid data plan change left me without service

Hi I changed a prepaid data-only plan from the 15GB to 22GB/unlimited data plan yesterday.  I paid $65+tax - and my 4GLTE service on my device shut off. I have called the phone number 5 times and every time it gets to a point that says ' your wait time is'. and then hang up. how do I actually find someone to resolve this account / plan change issue?

-P

ACE - Expert

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64.7K Messages

1 year ago

What device are you using? There is no prepaid data only unlimited data plan. You apparently changed to the $65 phone plan which will not work in a data only device.

New Member

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2 Messages

1 year ago

Ah - finallh got through to AT&T customer service and found out that the 22G unlimited datapland does not work on hotspot only devices. They processed and refund, I'll have to find a different solution. So disregard this question....

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