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5GB of Hotspot Data With an Unlimited Plan
Jackiemarie45's profile

New Member

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1 Message

Friday, November 25th, 2022 9:47 AM

Portable hotspot need to add on I think.

I have the Turbo Hotspot 2 and I paid fifty bucks when I started it a week ago..  it's no longer working so do I need to add on more data with an prepaid card or what?

ATTHelp

Community Support

 • 

207.7K Messages

2 months ago

Hey there @Jackiemarie45, we definitely want to help and identify why your Turbo Hotspot 2 has stopped working suddenly. 

 

If you're experiencing any network concerns, we'd advise for you to try a few troubleshooting options:

  • Try resetting your device, to see if you're able to gain service.
    • Power cycle the device.
    • Factory reset on the device.
    • Factory reset on management website.
  • Check your network status and review for any blocked devices.

In the meantime, feel free to provide us with your current AT&T Prepaid Plan. This will allow us to determine if you've possibly went over your data limit. If so, you'll need to add additional data to your plan. You can get additional data add-ons at $10 for 5GB.

 

Please reach back out to let us know if these troubleshooting steps helped and if you were able to purchase additional data. 

 

We look forward to hearing back from you and thanks for contacting the AT&T Community Forums.

 

Lynn, AT&T Community Specialist

 

 

 

 

 

 

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