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kiki77's profile

New Member


1 Message

Wednesday, August 10th, 2022 7:49 PM

Plan change before previous plan finished

I changed my plan, but I started my last plan for one week, and now my last plan can't use. I also need to pay for the present plan. Because when I started my card, the assistant said I can changed plan whenever before my plan finish, the plan I changed will take effect in next month. So I changed, but my last plan couldn't use. How can I solve it?

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

1 year ago

Unfortunately, whoever gave you that information was wrong. Prepaid plan changes take effect immediately. When you change your plan, the old plan terminates and you lose any remaining days. The new plan does not start until you pay for it.

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