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Wednesday, July 1st, 2020 4:24 PM

Personal Hotspot not Working



I have 10 gb of hotspot data included in my prepaid plan ($75 a month / $50 with autopay). However, every time I try to set it up on my Iphone 6, it tells me to call or visit website. I do both of these.


The call just gives me an automated machine that does not help me solve the problem.

The website tells me to update my plan to include the hotspot, but I already have it in my plan. 


*I am in Puerto Rico. I don't know if this is the problem, but it shouldn't be, since it's a US territory. 

Community Support


229.4K Messages

4 years ago

Hi @Clayjg


Thank you for reaching out to us. You'll have to contact the prepaid department at 800-901-9878 regarding this matter. They are available from 7am to midnight.


Darais, AT&T Community Specialist

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