multi line invitation failing
While looking to lower my cost on my 5 AT&T phones I contacted the online chat in the beginning of June. I seen the 8gb plan had 8gb bonus data if you switched-activated before July 7th. I told her I wanted to switch my 5 post paid phones over and questioned her if the 8gb bonus was online only or in the store. She informed me it would be honored in both places. She said that due to my billing cycle she couldn't do it for 50 days (June 11th). This prompted me to go 2 towns over to a corporate store to get the switch going and start the savings. I picked the 8gb plan and they were great to work with. He switched my phone and 2 others while in the store and set up my online account so I could invite my family to a multi line account. he stated the bonus data would show up in 3-4 days. After I went home I added 2 lines to the account with no issues. My son and daughter are 3 hrs away in school and they went in and switched over to prepaid 2 days later. I invited my son and all went well. A couple hours later when trying to add my daughter it failed on my end and showed up failed on her account. Contacted customer care and said I would have to wait til the next month and add her. No one could answer why I added the 4th line earlier in the day and the 5th failed. At that time I question the bonus data and was told by a supervisor that it could take up to 10 days. 10 days later and still no bonus data. A couple more hours on the phone and nothing was resolved. A day before my July auto payment was scheduled to go through I spent another 1.5 hours with customer support with no resolution on the multi line or data. Another trip to the corporate store with hopes they can resolve it. I ask for a manager and the Manager sits down with a tech and myself to see if they can help. he informs me that im not eligible because I was a 10 year customer not a new customer but would work something out after I told him the tech in the store and the AT&T transcript that said Im eligible but first we would work on the multi line issue (July 12th). He couldn't get it added so asked me to contact him the next day. The next day I get a text from a strange number and its my daughter. AT&T lost her number and gave her phone a new number. That took several days to get it back and still couldnt add her to multi line. July 17th I was told another case was opened and within 24-48 hours I would be contacted. No one ever contacted me from support so I contacted The Manager and he would look into it. That was July 21st and I have been trying to contact him almost daily with no luck. So far this is the worst experience I have ever had with any service I have ever had including cable tv. LOL!!! All I can do is laugh at what has happened and not really surprised they have given up and not contacted me back. One more trip tomorrow on my day off and if its not resolved I guess Its a sign Im not meant to be an AT&T customer anymore.