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5GB of Hotspot Data With an Unlimited Plan
kfriesen's profile

New Member

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3 Messages

Mon, Sep 12, 2022 3:35 AM

Hotspot Add On

Hi - i got a message about getting a free 5g of mobile hotspot added to my account for being a customer. I cannot get my phone to pop up the mobile hotspot. It keeps telling me i need to contact AT&T. I checked my account and the 5g of data for the hotspot is for sure there. 

Accepted Solution

Official Solution

ACE - Sage

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101.8K Messages

3 months ago

Pop up? 

I have hotspot access and it does not "pop up" .

You have to turn it on in settings, where you can access the pass key that you have to enter into a secondary device in order to connect to the phones hotspot.

Your phone may also have a hotspot icon available in quick settings which will turn it on and make it available to devices which already have the pass key. 

Accepted Solution

ACE - Sage

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101.8K Messages

2 months ago

The only current plan that has 5 GB of hotspot is the $30 Prepaid Plan, the entire plan is limited to 5 gigs all of which could be used to tether a secondary device if you wish. If you switched from a different plan that did not have hotspot access, you will have to call AT&T to have them reprovision your account.  It should have been automatic but it doesn't always happen that way

ATTHelp

Community Support

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203.5K Messages

3 months ago

Hello kfriesen, we're here to help with your hotspot.

 

As our wonderful Ace, @formerlyknownas stated, You will need to enable the hotspot on your phone.

 

How do I turn on the mobile hotspot for an Apple device?
  1. Go to your device Settings.
  2. Select Cellular Data, then Personal Hotspot.
  3. Turn on your hotspot.
How do I turn on the mobile hotspot for an Android device?
  1. Go to your device Settings.
  2. Select Connections or Networks.
  3. Choose Mobile Hotspot and Tethering.
  4. Turn on your hotspot.

Let us know if this helps.

 

Thank you for visitng AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

 

 

 

 

New Member

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3 Messages

2 months ago

@formerlyknownas @ATTHelp The hotspot option isn’t there to turn on. When I go to my settings and hit Cellular it says ‘set up personal hotspot’ and when I click it - it tells me i have to call or go to the website to activate it. My account shows I have 5g of hotspot - so I know I have it, the option just won’t allow me to turn it on. 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Thanks for clarifying that for us, @kfriesen. Let's check your account to make sure the mobile hotspot feature is provisioned correctly. 

 

Based on the information provided, we'd like to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please gather your account details as we'll need it for authentication purposes. 

 

We'll chat soon! 

 

Sydne, AT&T Community Specialist

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