Online Only Offer! Double Data – Get 16GB for $33/mo. and 8GB hotspot data when you pay $99 for 3 months in advance.
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kennyhom's profile

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Sunday, May 28th, 2023 9:00 PM

Fomer DataConnect Pass customer still not getting 'AT&T PREPAID $55/50 GB - $20 OFF' deal

I have called AT&T several times already and while customer service says they'll get this fixed, it still isn't fixed three months later. 

As in other similar threads, I am one of those people who had a DataConnect Pass plan for my iPad and was notified Disconnect Pass would be discontinued.  I was offered to activate AT&T Prepaid at the $55 mo/50 GB rate to get a free month of service and $20 off the plan each month. 

On 2/16/2023, I received my new SIM card and signed-up.   It was already a bit suspicious during sign-up because there was NOTHING that associated the new account with my old account. 

On 3/16, I was charged for the monthly fee despite the plan advertising "Second month of service will be free."   I called Customer Service who confirmed I was eligible for this new AT&T Plan and would credit me the $55. 

On 4/17, AT&T used my entire $55 credit for its monthly payment.  In theory, it's only supposed to be $35 (because 1st month is regular $55 rate, 2nd month is free, third month is $20 off at $35). 

On 5/15, I called AT&T concerned that I wasn't seeing details of the plan's condition in my online account (other providers for my other devices clearly state in my account there are discounts if I meet the Auto-Pay condition).  The customer service rep said they were escalating my case and it would take 4-5 days.   Of course, I was charged another $55 on 5/16. 

It is now two weeks later (5/28), and I have not received any communication from AT&T that my account plan has been addressed.   There are no signs in my account either that it will be adjusted for the following month (ex: credit of all these $55 charges when I should have been paying $35). 

This forum is my last call to an AT&T Rep for help.  Please help me resolve this before I take further drastic actions which will include notifying the Better Business Bureau of false advertising and any California Consumer Protection Agencies, as well as terminating my Prepaid business with AT&T. 

Community Support


221.3K Messages

4 months ago

Hello kennyhom, we're here to help you with your AT&T Prepaid promotion.


Let's meet in a Direct Message so that we can review your account. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Looking forward to speaking you!


Carlton, AT&T Community Specialist 

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