Does ATT&T prepaid 16gb plan allow me to make calls to and from Mexico

There is no prepaid 16GB $30 plan. The $30 prepaid plan does not include usage in Mexico. That plan only gets 5GB of data. You need to clarify which plan you actually have. If you truly have the 16GB plan which is actually the 8GB plan with bonus data, then calls to and from Mexico are included, no extra charge. 

Hello Rbd, we're to answer your question about AT&T Prepaid 16GB plan.

16GB/mo. Plan: Unlimited Talk & Text: Includes unlimited talk and text within the U.S., Mexico & Canada and unlimited text from the U.S. to over 100 countries. For the list of over 100 countries available for texting from the U.S., go to Prepaid International text. Data: Plan includes 16GB of high-speed data. Includes data usage within & between the U.S., Mexico & Canada. If 16GB high-speed data allowance is used in a 30-day period, speeds are reduced to a max of 128 Kbps for the remainder of the 30 days

Feel free to reach back out if you have any further questions or concerns.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

Thank you Carlton for the information. However, I still need some clarification. What I am really asking is whether or not I can make phone calls to and from Mexico using the Prepaid 16GB $30/mo plan without incurring extra expense.  I understand the ability to text, but it is the phone calls I am most concerned about. Or....must I upgrade to another plan to achieve the free calling between US and Mexico? 

Many thanks, 

Rbd

Hello Rbd, We're here to answer your question.

You can make calls within the United States, Mexico, and Canada. As well as make unlimited calls and text to and from the United States to Mexico.You can learn more about the Prepaid 16GB $30/mo plan. Click on "See Offer Details".

Feel free to reach back out if you have any other questions or concerns. 

Thank you for reaching out to AT&T Community Forums!

Carlton, AT&T Community Specialist 

@ATTHelp Once again, there is no prepaid 16GB $30/mo plan, your own link confirms it. The 16GB plan is $300 for 12 months which equates to $25/month.

And existing customers cannot sign up for it. 

@ATTHelp

Your killin' me Smalls. 🤦🏼‍♀️

Thank you all for your responses.  I initially misstated my plan which is indeed the $25/mo ($300/yr) 16GB plan. From your responses I understand that I have unlimited call capacity to call Mexico from the US and the ability to call the US from Mexico.  If perhaps I have misunderstood please correct me.  With appreciation. 

We have no problem with you not knowing exactly what plan you're on, or how much you're paying.

No apology necessary and I'm glad we provided useful information. 

I do have a problem with those who work for AT&T getting it wrong. 😮‍💨