Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
fay3636363's profile

New Member


1 Message

Sunday, July 10th, 2022 7:01 PM

Change prepaid plan

Hi I am on the prepard $65 unlimited plan, I want to change it to a lower cost plan.

1. Wondering can I choose the new $25 (16GB 12-month) plan, or it is for new users only?

2. Can I use high-speed data in Canada with the $40 15GB plan?

3. If I make change to the plan before my renew date, when would the plan change? Will I lost current service in between, or be charged twice in current month?


Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

2 years ago

1. The 12 month plan is for new lines only. You can not switch an existing line to that plan.

2. Yes, that plan includes Canada.

3. Plan changes take effect immediately. When you change your plan, the old plan terminates and you lose any remaining days. The new plan starts as soon as you pay for it. You should wait until the last day of your unlimited plan before you change.

Community Support


232.7K Messages

2 years ago

Hello @fay3636363, we can sure shine some light on how to change your Prepaid plan, and answer your questions for you today.


AT&T PREPAID monthly plans have no annual contract and no credit check. Enjoy the freedom of unlimited talk and text. We see you are interested in the $25 dollar a month Prepaid plan with the 16GB of data monthly. With this plan you will need to pay $300 upfront for the whole year.


The features included for our AT&T Prepaid plans are:

  • Basic Voicemail
  • Call Forwarding
  • Call Waiting
  • International Calling
  • Caller Number ID
  • Three-Way Calling
  • Nationwide Long Distance
  • Mexico Roaming
  • Text, picture, video, sound messaging - additional charges apply
  • Mobile Web

Let's start by finding the best plan for your daily life structure:

  1. View a side-by-side comparison of AT&T PREPAID featured plans.
  2. Select Shop now.
  3. Follow the prompts to choose your new plan and device, then complete your order.


To change your plan you can call 1-800-901-9878 (or 611 from your AT&T wireless decie).


What to know about reaching someone outside the U.S. using your AT&T PREPAID phone.

  • You can make international calls at per-minute rates, or save when you buy an international calling add-on for AT&T PREPAID plans. Sign into your AT&T PREPAID account and select Add-Ons to see what’s available with your plan.
  • Raoming data may be at 2G speed for our $40 plan in Canada.


If you’re on an AT&T PREPAID monthly plan, we suggest only making changes the day before your current plan expires. This way, you won't lose any of the remaining services of your current plan, including Rollover DataSM or your high-speed data usage allowance.


Please let us know if the information provided is useful.


Danielle, AT&T Community Specialist


Former Employee


32.9K Messages

2 years ago

Danielle the 300 dollar 💵 lab is for new customer not existing customers. The op would need to port out their number and port it back in or get a new number to qualify for that plan. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.