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Friday, November 18th, 2022 11:12 PM

Can I keep remaining account balance if transferring from Prepaid to Postpaid

Hi Team,

I'm currently using a prepaid plan and my account has about $280 balance now. If I transfer from prepaid to postpaid plans, can I keep this balance?

I got confused by the inconsistentcy from website to the store's representative's words. On this page, it's saying I can keep my old balance in the new account. However, I have also called every AT&T store near my place. All of the representatives told me I can't, the balance of the new account will be zero. Which one is correct? Has anybody ever tried this?


ACE - Expert


61.9K Messages

2 months ago

I have heard of them granting credit on the postpaid account equal to the prepaid balance as it states in the page you linked. I don’t know if they still do that or will do that but that page says it was just updated last month, so I would expect they should. Show them that page and make sure you document what your balance is when you move to prepaid. If they don’t credit your postpaid account, you can escalate that to corporate later.

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