Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
mrcleverfox's profile

New Member

 • 

4 Messages

Thursday, June 16th, 2022 3:44 AM

Annual plan double data promo for existing customers

I see AT&T is offering double data on its $300 annual plan: 16gb a month instead of the usual 8gb.

Will customers already on the annual plan start getting the extra data too?

If not, can they switch to it at renewal somehow?

Accepted Solution

Official Solution

Community Support

 • 

229.4K Messages

2 years ago

Hey there, ! Let's discuss the eligibility requirements for the $25 8GB Monthly Plan - Double Data Promotion.

 

Yes, the promotions offer is only available for new activation. Let's show appreciation to our ACEs for their helpful support. 

 

As of June 14, 2022 for a limited time, AT&T Prepaid has offered double the data (16GB for only $25 per month).

  • New activation on the $25 8GB Monthly Plan (12-month plan)
  • $300 upfront payment and covers twelve 30-day cycles
  • Customers will receive 8GB bonus data each month (16GB total per month)
  • Customers are eligible to continue the promo for as long they renew their plan (SMS reminder will be sent to customer during their 12th month of service)

If you have additional questions, please let us know.

 

Thank you for visiting the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

ACE - Sage

 • 

115.8K Messages

2 years ago

If it doesn't not show when you login and look at plans, it's to entice new users.

Tutor

 • 

24 Messages

2 years ago

Ugh this is for new customers only. "The fact we can't [EDITED per Community Guidelines]. Click "Read the legal stuff":

(edited)

New Member

 • 

4 Messages

2 years ago

Even if existing customers don't start suddenly getting double data, it's going to make people think twice about plan renewal if they can't at the very least get it  then... 

Mentor

 • 

47 Messages

2 years ago

  • Customers will receive 8GB bonus data each month (16GB total per month)

This isn't how the plan reads when electing it. It specifically says:

  • Includes 16GB high speed data.

Then for rollover it reads

  • Unused high-speed data from your plan rounds up to the nearest megabyte (MB) and carries over for one 30-day renewal when your plan renews on time. Unused Rollover Data automatically expires after one renewal period, or with any plan change (such as changing data amounts, cancellation, or balance expiration).

The problem I have with this is that 16GB is supposed to be the BASE amount of data. Because the plan supports data rollover for any data not used in the previous month, assuming you stayed on wifi for an entire month, theoretically you should be allowed to rollover 16GB to the next month, netting you 32GB in total. With the way this "bonus" 8GB of data is, the most you will ever see is 16GB. Unless in the next month the "bonus" data doesn't expire and would allow up to 24GB.

Can you please clarify how the rollover works?

New Member

 • 

4 Messages

2 years ago

I just hope AT&T decides to take care of existing customers, especially when renewal time comes up.

Tutor

 • 

24 Messages

2 years ago

Joyne, where is this “double data” coming from? Can existing (or new) customers get 8gb for $300/year? Even that deal is better than existing customers get. 

Community Support

 • 

229.4K Messages

2 years ago

Thank you for your response, @PsuFan513.

 

Instead of the 8GB 12 month plan, we are currently offering double data. So if our new customers had plan to purchase the 8GB plan and did not just yet, they will be able to purchase the 16GB 12 month plan as that is what we are offering at the moment. As explained in the thread by our agent Jonye, this is for new activations. 

 

Hope this helps!

 

Clarissa, AT&T Community Specialist 

Tutor

 • 

24 Messages

2 years ago

Are there any 12 month plans for existing customers?

Community Support

 • 

229.4K Messages

2 years ago

Hello we can sure assist you @PsuFan513, with a great option AT&T has for a yearly plan.

 

We are here to provide as much information to help you pick the correct plan to fit your life style.

 

When you prepay $300 for the 12 months of service you will receive double data. Instead of getting 8GB of data per month AT&T will give you 16GB of data monthly. 

 

Try taking a look at the AT&T Prepaid plans. Here you will not only find our great plans, but all the offers that we have going will be highlighted in the article. You can take advantage of ordering new service there as well.

 

Please let us know if you need any further information from the AT&T Community!

 

Danielle, AT&T Community Specialist

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.