8gb instead of 16gb

Hello @e523, we want to help you with the 16 GB 12-month PREPAID plan.

The 16gb promotion is an 8GB plan that provides 8GB of bonus data. Your account is going to show an 8GB plan and 8GB of available data. The extra 8GB bonus data won't get added until the main 8GB of data is used. Your bonus data does not roll over. If you don't use up your monthly plan data, you won't see the bonus data, but the bonus data is still there. 

Let us know if this helps!

Mellira, AT&T Community Specialist

Despite the ad saying 16 gigs,  it's 8 +8 bonus,  which is added after using the 8 gigs.   I think it's false advertising 

so once i use up all the 8gb the other 8 appear?

@e523 sounds like you experienced no issues switching to this plan. Can you tell me what carrier you switched from and the process you used to activate without all the problems so many other have posted about activating this plan?

@ATTHelp I’ve used up the 8gb and now when ever i use my data it’s much slower. what do i do?

Hi e523, let's look into why you have reduced speeds!

Speeds may be reduced to 128 Kbps for the remainder of the 30 days only if 16GB high-speed data allowance is used in a 30-day period. To check your Prepaid usage:

@ATTHelp 

 ive tried restarting my device twice and i havent gone over 16gb. 

@e523

Were you a new sign up, new transfer or brand new number to AT&T when you signed up for the double data plan?

Does it say '8 gig promo plan' on your overview page in the pay go online website?

@e523 new transfer from Verizon. SIM card was just ordered and not delivered yet. But I’ve read horror stories about activating this plan so was looking for tips and tricks on porting your wireless number and successfully activating this plan.

Hello, we're here to help with your AT&T PREPAID data speed inquiry. 

If a lot of devices are using mobile data at once, it can put a strain in our network. This is called network congestion, and we may have to slow your data speed to keep everyone connected.

Make sure your device has the most recent software update to ensure you have the latest features and device protection options

1. Go to Device Support.
2. Select or change the selected device brand and model.
3. Scroll to More Device Help.
4. Select Software updates if you see it. It only displays if there’s an available update for your device.
5. Repeat the steps to check for software updates for a different device.

Lastly, we have a great Troubleshoot & Resolve Tool which offers solutions anywhere and anytime you have a device or service issue. By selecting the make and model of your device, a personal walk through guide will be created. For an even better experience, we encourage you to login to your myAT&T account for accurate results. 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist