8GB instead of 16GB for $300/yr prepaid plan
I am a primary care provider and have already had so much difficulty getting this service started after already spending a total of 5 hours both on the phone and in person, and after being told to present to an in person store and present my social security card to finally port my number and start my service.
On the ATT website my port status was listed as complete and the print out receipt with the SIM came with my phone number printed on it. There should have been no issues, and because of this I had no phone service for 24-36 hours which effected my patients ability to reach me on call.
Finally after going in person and getting my payment in, and my service started (the ATT employee was being told multiple times that my phone number could not be directly ported and I would need a temporary number before this was possible, which was not true as my number was already porters, this took 2 hours in person), I was also told before leaving the store, by the representative on the phone to both the ATT employee and I that I will be receiving 16 GB of data.
This has not been the case as I have been checking my account, and after multiple calls and hours on the phone with ATT prepaid I am unable to come to a solution.
I fear that I have just been locked into an annual plan that I will not be able to use (my work on call service uses a website thus requiring data), which was falsely advertised.
I am seeking any advice or help on a resolution to this issue. Perhaps if anyone has experienced this same problem can share their wisdom.