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5GB of Hotspot Data With an Unlimited Plan
RohanD95's profile

New Member

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3 Messages

Monday, July 11th, 2022 4:37 AM

8GB instead of 16GB for $300/yr prepaid plan

I am a primary care provider and have already had so much difficulty getting this service started after already spending a total of 5 hours both on the phone and in person, and after being told to present to an in person store and present my social security card to finally port my number and start my service. 

On the ATT website my port status was listed as complete and the print out receipt with the SIM came with my phone number printed on it. There should have been no issues, and because of this I had no phone service for 24-36 hours which effected my patients ability to reach me on call. 

Finally after going in person and getting my payment in, and my service started (the ATT employee was being told multiple times that my phone number could not be directly ported and I would need a temporary number before this was possible, which was not true as my number was already porters, this took 2 hours in person), I was also told before leaving the store, by the representative on the phone to both the ATT employee and I that I will be receiving 16 GB of data.

This has not been the case as I have been checking my account, and after multiple calls and hours on the phone with ATT prepaid I am unable to come to a solution.

I fear that I have just been locked into an annual plan that I will not be able to use (my work on call service uses a website thus requiring data), which was falsely advertised. 

I am seeking any advice or help on a resolution to this issue. Perhaps if anyone has experienced this same problem can share their wisdom.

Thank you.

ATTHelp

Community Support

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207.7K Messages

7 months ago

Hello @RohanD95, we want to help you with the 16GB 12-month PREPAID plan. 

We understand how frustrating it could be to not get what you paid for or what you were promised, and we want to help.

Based on your inquiry we would like to invite you to a direct message to better assist you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

 

We also want to include that this particular offer is an online only offer.  

 

No worries; we'll chat with you soon. 

Crystal, AT&T Community Specialist 

New Member

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3 Messages

7 months ago

Thank you for the help @ATTHelp . I was able to chat with an agent who confirmed that I am on the 16GB plan and that it should reflect that instead of 8GB starting 7/14. However it still is showing 8GB.

sandblaster

ACE - Expert

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62.2K Messages

7 months ago

@RohanD95 The bonus 8GB won’t show anywhere on your account until after you use the initial 8GB and any rollover. You actually have the 8GB plan, not a 16GB plan and that’s how they handle “bonus” data.

New Member

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3 Messages

7 months ago

@sandblaster Thanks for the clarification, so then once my 8GB is used up, how am I able to monitor the rest of my data useable? 

The account will just show 8GB/8GB used with no way for me to see how much of the additional 8GB I’m dipping into?

sandblaster

ACE - Expert

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62.2K Messages

7 months ago

@RohanD95 Sorry, I don’t know how it will show on your account but presuming it shows xx of 8GB, just monitor that xx number, the amount used so far. You’ll know right away whether the bonus data is working because data will slow to unusable speeds if it’s not. 

ATTHelp

Community Support

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207.7K Messages

7 months ago

Hi, ! We understand you want to know how you can view that your bonus data will apply to your account and how to monitor it.

 

We previously confirmed that your account reflects the double data promotion for the $25 8GB Monthly Plan ($300 for 12-month of service). You will be able to monitor your data usage and remaining data balance by checking your AT&T PREPAID usage. From there, as our ACE @sandblaster mentioned, you can determine if your additional data has been applied.

 

If you conclude your bonus 8GB of data isn't available, please return and let us know!

 

We hope this information was helpful!

 

Thank you for returning to the AT&T Community!

 

Jonye, AT&T Community Specialist 

McCarthy79

New Member

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28 Messages

7 months ago

@RohanD95 @ANZ and I are in the same boat.  Please let us know if yours gets resolved.  

ANZ

New Member

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13 Messages

7 months ago

I now have a supervisor telling me my plan has been corrected.  It only took two weeks for an "urgent" case (urgent was AT&T's way of describing it), but I have to wait until August to see it show up in the "normal" manner in my account.  A different supervisor had given me 8 GB bonus to hold me over until resolution of the case, so that is what shows now.

Interestingly "AT&T prepaid cannot send e-mails or text messages to verify the status of the case or the plan". 

I still have my serious doubts about AT&T customer service.  Not about the people trying to help, but the constraints that the company is putting on them which does not allow for proper service.  And who ever heard of a support team that is allowed 2 weeks to solve an "urgent" problem?

I'll post again when my plan rolls into the next month...

New Member

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4 Messages

2 months ago

Was your case ever resolved? I am in the same boat right now.

ANZ

New Member

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13 Messages

2 months ago

Mine was, after escalating to a supervisor a few times, I finally found someone who credited me the additional minutes for the first month and got the account set up to work correctly starting on the second month.  She was helpful and apologized for all of the aggravation -- no one else did.

Ask for a supervisor and keep a log of the conversation.

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