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J

New Member

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7 Messages

Friday, April 1st, 2022 12:59 AM

Closed

$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just pay the $30. This seems like the intention.  Hold hostage a customer to hold or make them cough up $30. The "we are having a higher that usual call volume" has played for years. 

It seems like fraud to try and scam a customer to pay a higher rate by removing the previously easy to access lower rate plan.

The option was there just put it back. Its just a spare phone incase something happens to my other.

Accepted Solution

ACE - Sage

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104.2K Messages

10 months ago

The pay per use plans were discontinued in January.

You will not find them on the self-service menu and apparently AT&T is no longer allowed to switch you to the $2 per day plan by calling them anymore.

If you switched off the pay per use plan or discontinued it , you cannot add it back. If you got a new phone, unfortunately it is not available to new sign ups. 

ATTHelp

Community Support

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207.6K Messages

10 months ago

Hello,we can clear things up about our Daily Plan options @justifythemeans2.

 

We want to advise that effective January 5, 2022, $2 Daily Plans have been retired as part of the 2022 AT&T PREPAID simplification project.

 

While existing customers on the $2 per Day or $0.25 per Minute plans will be grandfathered, customers who change plans or let these plans expire won’t be able to add it back and will need to select a different plan.

 

In addition,we encourage the use of our self-service options to change your plan at myAT&T:

  • Make online refills and payments
  • View usage
  • Update your AT&T PREPAID plan/packages 24/7

Feel free to reach back out if you have any other questions.  Thank you for contacting our Community Forums. 

 

Alasani, AT&T Community Specialist

 

Constructive

Employee

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30.4K Messages

10 months ago

held hostage? its prepaid for goodness sake you can go anywhere you want with any service

New Member

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7 Messages

6 months ago

I hear you. My point was its a backup phone. I would leave it in my car and only wanted to have it available if I forgot my phone, it wasn't charged, someone else forgot their phone, etc, etc. There are many reasons to have available an active phone. It was about convenience. It was well worth $30. But for $360 a year and possibly not use it....

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