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AT&T related help: Get help with your device



barty462000's profile

2 Messages

Thursday, September 14th, 2023 10:17 PM

What the process for unlocking an Apple Watch?

AT&T says my wife’s watch is eligible for unlocking. The watch was purchased directly from Apple, not AT&T. It is a cellular watch, but was never under a purchase contract with AT&T.

Accepted Solution

Official Solution

ACE - Sage

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113.6K Messages

3 months ago

Apple watches, Galaxy watches are never locked at least not by a service provider. They are region locked.

iPads are also unlocked, at least as far as the physical sim is concerned.

If you purchase an iPad from AT&T and activate it on AT&T The eSim is restricted until you request the carrier reveal program. 

Accepted Solution

ACE - Expert

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64.7K Messages

3 months ago

Not sure why ATT said that because Apple Watches are not locked.

Accepted Solution

Community Support

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225.7K Messages

3 months ago

Hi @barty462000, we're more than happy to provide the answers!

 

Apple watches, iPads, or iPad minis are not locked to the AT&T network, and doesn't require a unlock request unless AT&T sim being used in the watch.

 

We hope this information helps, and thanks for reaching out to us!

 

Dominic, AT&T Community Specialist

Accepted Solution

ACE - Sage

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113.6K Messages

3 months ago

Apple watches, iPads, or iPad minis are not locked to the AT&T network, and doesn't require a unlock request unless AT&T sim being used in the watch.

😮‍💨

Sometimes I wonder where these statements come from.

At the very least it's inaccurate. At the very most it's just wrong.

2 Messages

3 months ago

Thanks for your response and the information you provided. 

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