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Greenpenny1's profile

New Member

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2 Messages

Wednesday, July 26th, 2023 6:29 AM

PREPAID unlock

Paid  for AT&T PREPAID phone and I cancelled service at 5 months, so there for I can not get the phone unlocked regardless? 

Accepted Solution

Official Solution

ACE - Sage

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118.4K Messages

1 year ago

Nope.  Prepaid phones are subsidized. 6 months of prepaid service is required in order to unlock the phone. Restarting service would also restart the clock.

Community Support

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232.9K Messages

1 year ago

Good morning, @Greenpenny1. We understand you have questions about your AT&T Prepaid device, and we're here to help. 

One of the device unlock eligibility requirements for AT&T Prepaid phones with a Prepaid SIM is that the device has had paid service for at least six months. Until this requirement is met, the device cannot be unlocked. 

 

If you have any other questions, please do not hesitate to reach back out. 

Thank you for contacting AT&T Community Forums. 

Goodacre, AT&T Community Specialist 

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