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lfoa's profile

New Member

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4 Messages

Sun, Jul 31, 2022 8:35 PM

Phone unlock request issue

From my email they said; Confirm your device unlock request within 24 hours. I confirmed it, and then checked the status right after and it said i did not confirm my request and its pending. This is the 2nd time its done the same crap again, saying i didnt confirm my request when i did both times. What do or can i do to get my AT&T prepaid phone unlocked, because this is ridiculous

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.2K Messages

2分前

Hello @lfoa, we do understand how important it is for you to have your device unlocked so that you're able to use it, and we want to help.

 

First, please let us know the make and model of your device and where you've purchased the device. Also, be advised you'll need to meet the device unlock eligibility requirements in order to process your request. 

 

For AT&T prepaid devices, you would've needed to have paid service for at least six months.

 

Feel free to reach back out with the following information, so that we're able to further help you with your concerns. Thanks for reaching out to the AT&T Community Forums.

 

Lynn, AT&T Community Specialist 

 

New Member

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4 Messages

2分前

To late, i took the phone back to and got a refund. After many attempts from call AT&T directly and even using their trusted unlocking service (Unlockbase) for the new phone i purchased, didnt work. No need to even attempt to do business with AT&T nor purchase anything will an AT&T logo. AT&T is to slow and gave me the run around for over 4hrs just to unlock a new phone.

I've taken my business elsewhere....Thats ridiculous

(edited)

sandblaster

ACE - Expert

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59.7K Messages

2分前

Good thing you took the phone back, it wasn’t eligible to be unlocked yet anyway. A prepaid phone requires 6 months of prepaid usage to unlock. 

New Member

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4 Messages

2分前

My sim card was paid up for one year

New Member

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4 Messages

2分前

Im glad i did to, my apologies, if my comment was directed towards you. You do not work for them.

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