Online only offer – Get unlimited data for $25/mo. and 10GB hotspot data when you pay in advance for a year of AT&T Prepaid® Unlimited.
HHof1's profile

New Member


7 Messages

Sunday, September 24th, 2023 3:16 AM

Phone keeps restarting

I have an alcatel cingular flip2 device. The phone suddenly kept restarting. I shut it down and restarted and it stays on for 10 sec before restarting again. Is it a memory issue?

ACE - Sage


113.2K Messages

2 months ago

Memory is storage. Whatever the problem is the phone is defective it needs to be replaced

ACE - Expert


26.8K Messages

2 months ago


Community Support


224.9K Messages

2 months ago

Hello @HHof1

Thank you for joining the Community Forums!


This has got to be frustrating! I’m glad you reached out; it will be my pleasure to get this resolved for you!


The fastest way to get rid of this pesky issue would be to perform a master reset. This would take the phone back to it’s original factory settings. I know it sounds scary but we can back up your device so you will not lose any important data.


Back up

You can back up your device using a computer, a Google account, or with a memory card. Any of these methods will help us achieve the back up. Select your preferred method, and then follow the step-by-step instructions.


Master Reset

Performing the master reset is simple with this helpful article! Follow the quick guide and the process will be done in minutes.


Once the master reset is performed your phone will be back to working like new! If you have any further questions, please feel free to contact us, we are here to help.


MatG, AT&T Community Specialist

Not finding what you're looking for?