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whatwishes's profile



1 Message

Friday, August 16th, 2019 11:15 PM

Order don't get the address However the address is right

I've checked the address many times.However, the email of order said they didn't get my address right.They told me to call with the order number and the passcode. The point is I don't have passcode and I even don't know what it is.

Now I'm using the card I brought from travel agency.This card only can be used for 30 days so I really need this card.Please help me....

Community Support


232.8K Messages

5 years ago

Hi @whatwishes,


Thank you for reaching out to us! We'd love to help look further into your order concern but first we would need a little more information.


A passcode adds security for a specific account and is usually made up of 4 digits. If you do not know your passocde, you can easily reset it online or by calling in.


Did you place this order online? If so, please call our online order support team by calling 800-331-0500.


Let us know if this helps!


Chasidy, AT&T Community Specialist


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