No more calling in or out
After the big system "upgrade" I lost all ability to call out, or receive calls. Dailing a number immediately tells me the call has ended. Incoming calls go immediately to voice mail, which I can see on the phone via "visual voicem mail".
My phone, a Motorola G 5G, is listed as working with the new calling network in the compatibility PDF, model XT2113-3; it is an unlocked version of the phone, and it is listed as compatible in the PDF showing unlocked phones that will work.
I dialed the code *#*#4636*#*# to check and I see that VOLTE is provisioned but grayed out, which I take to mean that I cannot disable it. This tells me that data type is LTE and voice service is "in service" and is LTE. Video calling and Wifi Calling do not show as provisioned.
I do not see the VOLTE icon across the top of the phone and I don't see the HD icon in the dailer.
I see the LTE Discovery that I am connected to Band 2, at 1935 mhz, but it says the voice network type is N/A. If I turn off my home Wifi, I see the 5G along the top.
I have called about this, and I was told if I don't buy an AT&T phone, there is no guarantee it will work. And it is a lie that my unlocked phone works.
I can text, receive data, and have decent connectivity for all kinds of data, but I cannot use this phone to make calls.
Can anyone tell me what is going on?