Get our NEW Unlimited MAX plan with 25GB hotspot data, 5G access, 100GB cloud storage, and more for $55/mo.!
kanyemerch58's profile

New Member


2 Messages

Wednesday, March 29th, 2023 10:30 AM

Issue with AT&T Prepaid Service

I purchased a prepaid SIM card from Best Buy, which I activated online.
As I didn't have time to enter the SIM card while I was in the US, I had to start it from Mexico.
I received the number, activated the account, and paid successfully.
Because it was roamed, I was able to utilize it as Telcel. (But at a very sluggish speed)
I returned to the States today and discovered I could not access the AT&T network.
It just reads, "No service." I could use the roaming signal when I return to Mexico.
What ought I do?

ACE - Expert


64.7K Messages

1 year ago

What phone are you using? Did you check to see if it is compatible with ATT’s network? A non compatible phone would explain why you get no service on ATT but you do when roaming.

ACE - Sage


118.4K Messages

1 year ago

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.