Online only offer – Get unlimited data for $25/mo. and 10GB hotspot data when you pay in advance for a year of AT&T Prepaid® Unlimited.
Aliciameeks's profile

New Member


1 Message

Friday, February 11th, 2022 8:38 PM

Alcatel 1B Activation

I can't get activation portal to recognize my IMEI #

Accepted Solution

Official Solution

Community Support


225.4K Messages

2 years ago

Hello Aliciameeks, let's look into why your IMEI is not being recognized to activate.


The Alcatel 1B phone is not showing as one of the device that will be compatible with the AT&T network due to the phasing out of our 3G network.


We no longer activate phones that don’t support HD Voice as they won’t be compatible to work on our network. 


Hopefully this information helps, and thank you for contacting the AT&T Community Forums.


Jeff, AT&T Community Specialist


ACE - Sage


113.4K Messages

2 years ago

The 1b cannot work on at&t.  It is missing critical LTE bands, it is not voice over LTE capable. You will have to replace the phone.  T-Mobile isnt going to allow it anymore either.

Not finding what you're looking for?