Where’s My Credit
I traded in three of my phones in January 2023 for three “FREE” iPhone 14s for me and my kids. It has been six months and I have not yet received a credit. I am told to continue to pay the full amount until the credit appears and yet, the bill that came in this week still did not have the credit. This is the second time this has happened with me having to go to the Better Business Burea a few years back for the same issue. I believe I will have to do the same this time.
To boot, my son damaged his phone and we used Asurian to get a replacement. We mailed the phone to AT&T using the label the guy who brought our phone gave us. Two months later I get an email saying haven’t received my phone. I called and had to wait on the phone 20 minutes to get through to someone but the call dropped. No one called me back. I’m pretty sure your phone company knows my number and could have returned my call as it was obviously a dropped call (possibly due to the poor service you provide).
I am sick of being played around by your customer service people who never resolve any issue I bring up. I am sick of falling for your “free phone with trade in scams.” I don’t have time to call AT&T every month because you cannot follow through. I am extremely frustrated and disappointed at how you treat your customers.