Trade In and Get Rewarded!
JakubK's profile

New Member

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2 Messages

Saturday, November 26th, 2022 3:12 AM

USPS in possession of the item - Trade-In

Hello, I have sent 2 of my iPhone for the trade in on 9/3/2022 one of them got delivered around 1 week ago, it has been processed, everything is done, it said that the trade in has been completed, but the 2nd iPhone is stuck in USPS in possession of the item, I have contacted USPS they said "Oh, if it's sent than it's sent we cannot do nothing, we can't track it". but then how did I was able to track the first one? also the return mail - is not insured so I don't have the option to even create a claim on USPS, and the AT&T customer service isn't helping at all.

ACE - Sage

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104K Messages

2 months ago

You have tracking and hopefully a receipt from the postal service for having mailed your package? 

Dont lose it.

Did the Postal Service transfer it to the 'shipping agent'?   This would be Pitney Bowes. The same tracking number would work on Pitney Bowes if the Postal Service transferred the phone.

Just so you know what your rights are, when you use AT&T's shipping label it makes AT&T the shipper. As long as you have proof that the phone entered the postal system, it is on AT&T entirely. In other words you are not responsible if the phone gets lost AT&T is. That doesn't mean they won't fight you on providing credit. You can file a Better Business Bureau complaint or an FCC complaint online. It doesn't matter which one the complaint will have the exact same result. The complaints are forwarded back to AT&T and usually you get a response within a couple of business days.  Typically they call you and the number will not identify itself as coming from AT&T so please answer the phone. They will ask you for tracking information or any other information you have about shipping your package.

Good luck.  Holler back on your thread if you need further help if AT&T isn't responsive. 

New Member

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2 Messages

2 months ago

Sorry, didn’t see the notification before, I just have checked on Pitney Bowes it says the phone has been delivered on the 11th of November, should I call att and ask them for an update of the trade-in?

ACE - Sage

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104K Messages

2 months ago

If the phone was delivered on the 11th,  it's good,  it just took extra time. It got where it was supposed to. It's Not Unusual for it to take time for them to open the box and verify your phone.

ATTHelp

Community Support

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207.4K Messages

2 months ago

Hello @JakubK, we are here to help you with your trade-in.

 

Trade-in credits can take up to 3 billing cycles before it reflects on your account. 

 

Also, you can check your Trade-in status online by entering your email address and confirmation number. If you are unable to locate the status.

 

Let us know if this helps!

 

Mellira, AT&T Community Specialist 

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