Used Wrong Label for Trade
I paid off my iPhone 12 and used it for a trade in for the iPhone 14. The iPhone 14 came with a return package for the old phone, and we had some personal stuff come up so we were getting close to the 30 day return window when we got it packed up and ready to go. We called and spoke to a store associate to confirm we still had time and how to mail it out, they said to use the label that came with the new phone to send the old one back. We did exactly as she said and mailed it over a little week ago. We don't have a receipt for tracking but are working with our post office to retrieve it. I checked the status update and noticed it doesn't even show as in transit, so I started searching here and saw several people post similar issues. And one that mentions your not supposed to use the label that comes with the new phone as it's for "buyers remorse" on the new phone. But this is the label the store associate told us to use. What do we do now? We've sent a phone in and planned on receiving the $1000 promo, if we're screwed I don't want this phone and would rather switch providers. Is there anything that can be done?