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MarkXIII's profile



3 Messages

Saturday, October 26th, 2019 3:38 PM

Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents claiming it already has been done, i still have not got my refund  for the order i made. and i still see the phone i ordered sitting in my "ORDER STATUS". this tells me it hasn't been canceled. if it has not yet, then why haven't i received my new phone?  I feel stuck and at&t is making me run in circles. i don't know what to do at this point.

Community Support


225.5K Messages

4 years ago

Hi @MarkXIII!


For your privacy, it would be best if we continue this conversation privately. I will be sending you a private message(PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you!


Cameron, AT&T Community Specialist

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