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crhfltxin's profile

1 Message

Monday, September 4th, 2023 7:30 PM

Upgrading Phone - Billing and Upgrade page show different devices as my current device

I currently have a Pixel 4 and would like to upgrade to a new iPhone.  On my bill, it shows the Pixel 4 as my current device.  When I go online and select the "upgrade" option, the phone that it shows on my line is a Galaxy 8 (a phone I had 5 years ago).  

Because the trade-in values are so much different, I want to be able to select my Pixel 4 for trade-in, but it does not give me that option.  

Is there a way to change my device in the Upgrade section of the website?  Or should I just go in to a store?  

ACE - Sage


113.5K Messages

3 months ago

My advice is never trade in online.

Make your purchase in a store that can take your trade in. Make sure you get a receipt that accurately describes the phone you're trading in. Save the IMEI and pictures of its condition.  

 Samsung S8 is not eligible for  trade in towards an iPhone anyway.

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