Upgrade Order Issues
My husband and I ordered/upgraded our phones for new ones. I had an upgrade available and planned to trade my old iphone in for the iphone 14 pro max. My husbands phone was old and cheap, had $10 to pay off at the time, so he just ordered one that didn't require a trade in on an installment plan(Google Pixel 7).
The account/billing is under my husband's name, but I do have my own MyATT account since I am an authorized user. He ordered his on his phone under his account/username and I ordered my under my att account/login info. When it came time to upload ID for verification, I submitted his ID since he is the account holder. It did ask me if I wanted a confirmation sent to my phone via text as well as sending one to my husbands email. I clicked yes for both(text to my phone number and email my husband). Our orders still say issue with order, complete ID verification but it won't let me submit a new ID, says it's already been submitted. Is this normal? Anything i need to do? Should I call tomorrow? Please help. :/