1 Message
upgrade issues
I have been trying to upgrade a phone through the website for months now but it keeps bringing up the same error:
Uh oh! Something went wrong
Please call us at 800.331.0500, so we can help with your order.
CATLG-BUS-ERROR-20029
The accounts page used to work fine and recognized the make/model all 3 of the wireless phones I have on our account. It now recognizes 2 phones and the 3rd is the wrong make/model entirely.
I know I can go into the store, but the store does not have the same single payment deal that the website has. Neither does ordering by phone. I want to be able to look through the options visually. This is super inconvenient.
Is there any way to fix the website so I can upgrade through there? I have already been told via chat agent that I have to call or go to a store. I'm about ready to just cancel all our service.
Thanks in advance for any help.
formerlyknownas
ACE - Sage
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113.3K Messages
3 months ago
What do you mean by this?
What phone or phones are you trying to purchase? And a link to the page you're looking at might be helpful
(edited)
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hollingsworth1919
2 Messages
11 days ago
I have the EXACT same problem and no one has been able to help me. My phone just shows up as an amber alert gps and I can't upgrade it. This is VERY frustrating.
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hollingsworth1919
2 Messages
11 days ago
I need to add that the gentleman I spoke to on the phone couldn't fix this error and offered to upgrade my device over the phone but I wasn't offered the same deal that I would've gotten on the app
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