I purchased an AT&T plan and phone( Samsung S20 FE 5g) in March 2022, in Sam’s club. I wanted a phone with longer battery life so I chose to upgrade early with my next up option, and chose the Apple iPhone 14 pro max, after I verified through AT&T’s website that I’m eligible for a $500 credit after I paid off half of my Samsung. I went ahead initiated the upgrade, paid off the required Samsung cost and the tax for my new iPhone. The message read that after activating my iPhone, I had 30 days to return my old phone, and I would receive my shipping label within 10 business days after receiving and activating my iPhone. It’s been 12/13 business days since activating my iPhone, yet no shipping label ( we just went through hurricane Ian, so I waited a few days after the stated 10 days). I contacted AT&T today, the customer service representative was helpful, but stated that there was an error creating another return label, and my Samsung is not eligible for the upgrade? she went ahead and created a return label anyway. I’m going to use the return label issued through my email to return the Samsung. My question is, will this now be an issue with me getting my credit unto my account, and if my package will reach AT&T within 30 days; with the delay being no fault of my own if it happens .