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Tuesday, October 4th, 2022 4:46 AM

Upgrade Cancelled for unknown reasons

HMM well, its 2022 and I have to say there still are problems with AT&T. I put in an upgrade for the iPhone 14 pro on Sept 14. By Sept 15th I happened to log in and wanted to know what the status was for shipping and if you possibly moved up sooner. Once I got there I got a surprise. The order was canceled!!!! No notification, no reason as to why it was. Some reps tell me I should have logged in and uploaded my ID but again I went to check the status online several times and there was no link for any uploads. To top it off, I was charged $129.95 for the early upgrade offer to trade in my current phone I had on installment. They took that and ended up posting on my checking account and it took weeks to get someone to reverse the charge. Why would AT&T think that was okay to take that money and not give me the upgrade phone???? Makes no sense. Then they wanted to know if the $62 sales tax went through the cost of the new phone. Why would something like that go through??? It was CANCELED, right? All in all, I did not get the new iPhone I wanted. Paid $5 every month to upgrade sooner and cannot even use it. Ridiculous. I am trying to find out which one has a good deal between Verizon and T-Mobile and move on from the messy corrupt company. 

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