Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Trade In and Get Rewarded!
Chrissiek29's profile

New Member


1 Message

Thursday, November 24th, 2022 1:25 AM

Unlocking phone that was upgraded

My husband is coming home for a month and is need of a new phone. We currently have a phone number on our acct that is on hold for military suspension. I spoke with a rep that says if we were to upgrade and get him a new phone we would not be able to use it at all. He will only be home for a month before he leaves to go back to South Korea. Also I need to upgrade my phone but I leave for a PCS in May of 2023 to go to England for 3 years. I was told if I upgraded that I would not be able to use my phone overseas unless I get a plan that costs $10 a day. Which I refuse to pay. I am just trying to get clarification. A couple years ago ATT had no problem unlocking a phone that I had upgraded before we moved overseas where I could use it there. 

ACE - Sage


104.2K Messages

2 months ago

Military cancellation would require that you either return the phone or pay it off. When there is such a short turnaround, you'd also be dealing with a phone that you have to unlock with a deployment orders in order to use it on a different service provider.

   Purchasing a phone through AT&T is not going to work for either one of you.

Buy a phone, unlocked directly from the manufacturer.

You can reactivate your service for the short-term you're back in the united states. Don't forget to go back into military cancellation with your deployment orders before you leave.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.