Unlock Phone Confirmation Email Not Sent
I have a phone that needs to be unlocked. My family and I have switched networks from this one and got new phones, so I gave my friend my old one from this network and it needs to be unlocked. We went to the website to get a network unlock code and put all the appropriate information in, but it has been over 24 hours and the email that he needs to confirm that he needs an unlock code has not been sent. We have checked both his spam folder and his primary multiple times and it is still not there. The phone is a Samsung Note 9.
We tried to resubmit the form to get another email sent out like the website suggests, but the website says a form was already submitted (while at the same time the website also says that his request was paused because he needs to confirm the request in the email).
Please help, we would like to get this taken care of asap.