Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Trade In and Get Rewarded!
dorlow's profile
20th Community Anniversary
#1 Star!
The 5th element!



40 Messages

Saturday, October 8th, 2022 1:34 PM

Trying to carrier unlock phone... taking a long time...

So, I paid off my phone.  I am trying to carrier unlock it.  I put the request in on 10/4.  It's still in progress.  It says on the website, the unlock can take up to 2 business days.  Well, it's been 4 now (3 business days).  Any idea what's going on?

ACE - Sage


104.2K Messages

4 months ago

How long ago did you pay off your phone? Phone may not be recorded as paid off until full cycle passes.

While this is not a legitimate reason for the system not to process your unlock, the fact is that AT&T has an Antiquated system and the billing system and the unlocked portal do not communicate as they should (quickly.  I mean for gosh sakes it's a computer)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.