
New Member
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2 Messages
Trouble unlocking subsidized device?
Hi all,
I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying:
Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your request for one of the following reasons:
- If you are under contract you must complete the contract period before your device can be unlocked.
- If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T.
The subject line of the email was "Subsidy Device Unlock Request." Since my phone purchase was subsidized by my previous employer, I thought this might be causing the issue? I have been with AT&T for over 60 days and also am on the AT&T Unlimited Starter plan. Any advice? Thanks!
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.1K Messages
2 years ago
Let's help get your device unlocked, usernamenotfound!
As our ACEs mentioned, you'll want to get in contact with your employer and have them submit a device unlock request for your phone. Use the Forums to learn more about Device Unlock. Below, you'll see general requirements for all unlock request.
If you have additional questions, please let us know!
We hope this helps get your phone unlocked!
Thank you for visiting the AT&T Community!
Jonye, AT&T Community Specialist
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Accepted Solution
formerlyknownas
ACE - Sage
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113.3K Messages
2 years ago
If the phone was purchased by business, you're going to have to contact the previous owner and have them unlock the phone.
It is my experience that phones purchased by businesses are forever connected to that business, and cannot be unlocked unless the business requests it.
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usernamenotfound
New Member
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2 Messages
2 years ago
Okay, so even if I purchased it through work with a subsidy, I need to reach out to them to get it unlocked? (The account has since been transferred from my employer to me.)
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formerlyknownas
ACE - Sage
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113.3K Messages
2 years ago
Yes, unfortunately
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