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sethbstratford's profile

New Member

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2 Messages

Saturday, November 19th, 2022 4:07 PM

Trading in an old phone, I need help with location identifier

Trading in an old phone, I need help with location identifier

ACE - Sage

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104.3K Messages

3 months ago

Huh?  I am very cell phone savvy, and this makes no sense.  Explain what you're asking? 

ACE - Sage

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104.3K Messages

3 months ago

Is it possible you are looking for the IMEI number? 

New Member

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2 Messages

3 months ago

For the shipping label it is asking for the Location identifier

ATTHelp

Community Support

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207.9K Messages

3 months ago

We are here to help you with sending your trade-in device, @sethbstratford.

 

Thank you, @formerlyknownas for the response. 

 

Location identifier is normally used for devices you are returning and or exchanging during a BRE(Buyer's Remorse Exchange). 

 

We want to ensure you were provided with the correct shipping information and label. You can request a new shipping label here with your shipping kit. Just enter your email address you used during check out and your confirmation number. 

 

You can also call our Trade-In support team at 1-888-445-6005 M-F 7am-7pm CST or
S-S 9am-5pm CST.

 

If you are unable to get your shipping label resent to you, please let us know so we can meet you in a DM to provide you with that information. 

 

Clarissa, AT&T Community Specialist 

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