Trade In and Get Rewarded!
harish7447's profile

Contributor

 • 

5 Messages

Wednesday, September 28th, 2022 2:21 PM

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######"

Now the old phones are in transit, but they still show the old confirmation numbers and there is no confirmation # for the emailed one. So will it cause a confusion or will ATT be able to figure it out correctly? Please advise.

Thanks

Harish 

ACE - Sage

 • 

115.9K Messages

1 year ago

The return label would have had a smart label tracking number which you should have saved, preferably by taking a picture of the label before you mailed it

Contributor

 • 

5 Messages

1 year ago

Thanks for the response and sorry for the late reply. As I said, the return label was emailed to me. So I have a copy of it and it has a tracking number as well - still shows on it's way. My q is, the original order still shows the old confirmation number and has not been updated with the emailed label. So will ATT be able to fix the trade-in confusion with the new label? Thanks

New Member

 • 

1 Message

11 months ago

I had the exact same problem. And I never got a received confirmation and then called in in February and confirmed they received. And late March talked to a guy over chat that said the credit would show up next billing cycle but that my phones were in transit. Then talked to a guy on the phone that said they have no record and now I'm on the phone with someone who said the phones are in the warehouse and is on the phone trying to get more details.

IMHO, this is an intentional strategy by AT&T to steal people's money by intentional incompetence and wearing people down until they give up. This is literally criminal behavior but I'm sure they greased enough palms to never be held accountable...

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.