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harish7447's profile

Contributor

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5 Messages

Wed, Sep 28, 2022 2:21 PM

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######"

Now the old phones are in transit, but they still show the old confirmation numbers and there is no confirmation # for the emailed one. So will it cause a confusion or will ATT be able to figure it out correctly? Please advise.

Thanks

Harish 

ACE - Sage

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101.9K Messages

2 months ago

The return label would have had a smart label tracking number which you should have saved, preferably by taking a picture of the label before you mailed it

Contributor

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5 Messages

2 months ago

Thanks for the response and sorry for the late reply. As I said, the return label was emailed to me. So I have a copy of it and it has a tracking number as well - still shows on it's way. My q is, the original order still shows the old confirmation number and has not been updated with the emailed label. So will ATT be able to fix the trade-in confusion with the new label? Thanks

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