Trade-in credit bait and switch
I traded in my phone to get the new Samsung Ultra. I double checked and was assured the Note 4 would be honored for the max trade-in value. My plan was eligible and credits started. Two months later, they stopped.
- Called ATT and was assure they would come. It was a mistake and the trade-in was improperly filed as a recycle.
- 2 chats in July where it was confirmed that I would get the credits in 1-2 billing cycles.
- September chat with ATT. Again I was promised the credits and that a ticket would solve if for me.
- Chat today. I was told I was not qualified, trade in was not eligible and no way to dispute it. I am glad I switched to chat and saved those transcripts. It would seem this was a dead end and I need to escalate. I am just not sure the right way to escalate with ATT. I share this as a warning for others who are taking advantage of a device upgrade. Perhaps someone has better advice on ensuring the upgrade credit offer is honored.