Trade- In Status HELP!
Maybe I can get some help here, since my 5 phone calls, assuring me that things will be resolved, have failed.
I got my new device, and sent in my old device a day lkater, it was recieved by AT&T, but does not show up in the system
I have called 5 times, with Zero progress
"I have escalated this issue" - NOTHING DONE
"I have uploaded the info, just wait 24 hours" - STILL NOTHING
Who can I speak to that will actually get something done. I've spoken to AT&T Trade in, AT&T Mobility? I just need someone who is going to actually take action.
********The issue is that the fact it was RECEIVED, and its not showing up in the system.******