Trade In and Get Rewarded!
FD6274's profile

New Member


1 Message

Friday, October 14th, 2022 5:26 PM

Trade in program

I need shipping labels to return three phones as part of the trade in program. 
The AT&T website suggests I call which I have (4) different times. 30-60 minutes per call. 
Each rep says to wait 7-10 days. 
I advise them I have 3 boxes but 2 labels. 

I call a store and ask if I can drop off my trade in devices they say no. Online orders must be shipped. 

1. The reps don’t have clear directions on trade ins process. 
2. The stores do not want to mix online orders.
3. The website is either false, needs amending, or communicated to anyone managing the trade in program. 
4. I try to find where to print labels, the site says wait 7-10 days. 

I enter my email and confirmation# for new shipping labels. It says wait for 10 days.   

I am writing in detail as I’ve identified so many gaps in process, and I want to help. 

 Can I please get a shipping label? 


Community Support


207.7K Messages

4 months ago

Let's work together to get you that shipping label, @FD6274. We understand the importance of returning your trade-in device in a timely manner. 


Based on the information provided we'd like to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


In the meantime, have your login credentials on standby as you'll need them to authenticate your account. 


We'll chat soon! 


Sydne, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.